A candidate says another recruiter submitted their profile without consent. How should you handle the dispute?

Pause duplicate submissions and verify the candidate’s account, timestamps, authorization, and the client’s agreed representation policy. Ask for only the evidence needed, keep the candidate informed, and resolve ownership through the approved client or vendor process. Do not pressure the candidate to endorse inaccurate dates or share their details more widely. Correct records and restrict access while the matter is reviewed. Escalate privacy or contractual issues to the appropriate owner. The goal is a fair, documented resolution that preserves the candidate’s informed choice.